“Fun with Foodbury” turned out to be a big hit with kids and parents alike playing games through the evening.

If you missed it, here are photos from the event. More exciting ones coming soon!

Exciting recipes coming soon.

Are all your products actually what they claim to be?

Foodbury ensures that product certifications are valid and from the competent authority. However, we do not test actual product contents. Therefore, we take no responsibility for the actual contents of a product. The manufacturer is ultimately responsible for the ingredients used in the products.

What is gluten-free?

There’s a growing number of Indians who cannot tolerate gluten – a protein contained in wheat and wheat products. They cannot eat suji, maida, atta, oats, barley and rye (different from the black mustard seeds used in Indian cooking). This group of people requires a gluten-free diet. Foodbury brings together products of all manufacturers of gluten-free foods in India.

How do I pay for my purchases at Foodbury?

Please pay cash when you receive the goods. In case you are not receiving them personally, please leave cash behind with the person who is taking the delivery on your behalf.

Can I use credit/ debit cards to pay for my online purchases?

Research suggests that Indians are most comfortable paying for their purchases in cash. We, therefore, extend that facility to you for your peace of mind. In case you want to make an electronic payment, please make a direct credit into our bank account. We’d be happy to give you the details on phone.

What is My Account?

My Account ensures that you do not have to re-enter information when you visit us the second time or the third, or thereafter – unless you have something new to add. Your contact details and shipping address will be automatically updated. You can also view your purchasing history, if you would like to. Please note that Foodbury does not share your information with any outside party.

How do I know my order has been confirmed?

You will get an email/ phone call from Foodbury asking for confirmation of your order before it is processed. We will also keep you updated via SMS about the progress of your transaction.

What is the estimated delivery time?

We typically deliver within 3 to 5 working days in Delhi NCR. However, we can work something specially out for you in case you need it sooner or later. Please feel free to call us up to discuss your individual needs.

How are items packaged?

Foodbury takes utmost care to ensure that products reach you in a good condition. We bubble wrap products to protect against breakage and tear, and pack them in a water-proof packaging to ensure their safety.

 

Do you accept returns?

At Foodbury, we thoroughly check the products before sending them your way. We check the shelf life and overall condition of the package. Therefore, we accept returns only if a package is received in damaged condition. Please inform us of the same within 2 working days of receiving the goods. We will replace it at no extra cost to you.

How do I cancel an order I have placed on the website?

You can cancel your order any time you like. We will refund the entire amount if the cancellation is done before the goods are shipped. However, if the goods have been shipped and received by you, then we will replace only if the goods are received in a damaged condition.

How much are the delivery charges?

Foodbury provides free delivery for goods above Rs 1,500 and to those customers who opt for our monthly subscription plan. For all other shipments, we charge a flat rate of Rs 50 per kilogram for delivery within 3-5 working days. For urgent deliveries, please call us up, or email us at hello@foodbury.com and we’ll find a solution for you.

What is the usual delivery time?

We deliver within 3 to 5 working days typically. Sometimes, it may take longer. However, we keep you informed every step of the way to ensure that you are not inconvenienced in any way whatsoever.

How will you deliver the goods?

We use India Post and other reputed couriers to make deliveries. The good old postman reaches every pin code in this country, so rest assured your goods will reach you. At the same time, please make sure you add the postal code/ pin code to your shipping address. In there is any problem with our usual method, we will get in touch with you and work out a mutually acceptable alternative.

Do you delivery outside Delhi?

We are currently concentrating on Delhi NCR. However, we know there are many families outside of Delhi that need to source specialty food items. Please get in touch with us and we will work out an option for you.

How do I pay for the goods I buy on this website?

For your convenience and peace of mind, Foodbury is happy to accept Cash on Delivery. If that is not convenient, you can make an electronic payment into our bank account. Please call us up for the details.

What is Cash on Delivery?

Cash-on-Delivery (C-o-D) requires you to pay at the time of actual delivery of goods to you, rather than making the payment in advance.

Do you charge extra for C-o-D purchase?

We do not charge anything for offering this facility. If anything, we only request you to make sure that you leave the exact amount of cash with whoever is receiving the delivery on your behalf.

Do I pay only for the goods, or are there any other charges (VAT or Sales Tax)?

There are no extra charges for the goods you purchase. The price shown on the website is exactly what you pay for the goods and is inclusive of all applicable taxes. We offer free delivery of goods for orders above Rs 1,500

Contact Us

If you need any other information, please contact us.